By default, the configuration above will create a basic feedback button on your website. You can use advanced options to customize the widget and associate properties to the feedback that your user's submit, allowing you to slice and visualize key metrics.
Here is the full list of possible options:
When users submit feedback and it gets sent to Shoutshare, we store the user's IP address, the URL that the feedback was submitted on, the text the user submitted, and the rating they included.
This is just the tip of the iceberg. You can attach much more information to the 'properties' object, allowing you to slice and visualize feedback according to many different things. For example:
Include the user's email, so you can directly respond to the user in Shoutshare (coming soon)
Include the number of times a user has logged in, so you can slice by the most engaged users
Include the roles of the user, so you can slice by feedback from admins vs editors
Include the customer's plan, so you can slice by all the tiers you offer
Include when the customer registered their account, so you can slice by new customers vs aged customers